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1. Did you find our website convenient to use?

Extremely convenient
Very convenient
Moderately convenient
Slightly convenient
Not at all convenient

2. How professional is our company?

Extremely professional
Very professional
Moderately professional
Slightly professional
Not at all professional

3. Compared to our competitors, is our product quality better, worse, or about the same?

Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse

4. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable

5. How responsive is our company?

Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive

6. How well do the customer service representatives at our company answer your questions?

Extremely well
Very well
Moderately well
Slightly well
Not at all well
Have not spoken with a representative

7. Overall, are you satisfied with the help you have received from our customer service representatives, neither satisfied nor dissatisfied with them, or dissatisfied with them?

Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied
Have not spoken with a representative

8. Do you like our company, neither like nor dislike it, or dislike it?

Like a great deal
Like a moderate amount
Like a little
Neither like nor dislike
Dislike a little
Dislike a moderate amount
Dislike a great deal

9. Would you recommend our products?

Highly likely to recommend
Somewhat likely to recommend
Not likely to recommend

We welcome your comments:

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